Privacy Policy

ALFA Privacy Policy

Last updated: July 28, 2025

ALFA (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit www.alfaenergi.com (the “Site”) or purchase our products.

1. Information We Collect

1.1 Information You Provide Directly

Account & Contact Data: name, email, billing/shipping address, phone number
Purchase Details: product model, serial numbers, invoice data
Support & Warranty Requests: description of issue, photos, correspondence

1.2 Information We Collect Automatically

Analytics & Usage: pages viewed, time spent, referral source, IP address
Device & Browser Data: operating system, browser type, screen resolution
Cookies & Tracking: session cookies, persistent cookies for preferences

2. How We Use Your Information

Order Fulfillment & Support: process purchases, ship products, handle warranty claims
Customer Service: respond to inquiries, provide technical support
Site Improvement: analyze usage to optimize content and navigation
Marketing & Communications: send newsletters, promotional offers (you can opt out at any time)
Legal & Safety: comply with laws, prevent fraud, protect ALFA’s rights

3. Disclosure of Your Information

We do not sell your personal data. We may share information with:

Service Providers: payment processors, shipping carriers, IT hosting, analytics vendors
Authorized Dealers & Installers: to coordinate deliverables or support
Legal Authorities: when required by law or to protect ALFA’s legal interests
Mergers & Acquisitions: in connection with any corporate sale or reorganization

4. Cookies & Tracking Technologies

Essential Cookies: necessary for Site functionality (cart, login)
Performance Cookies: collect anonymous analytics data (page views, session duration)
Advertising Cookies: used by third‑party networks to display relevant ads (you may opt out via your browser settings or www.networkadvertising.org/choices)

5. Your Choices & Rights

Access & Correction: email privacy@alfa.com to view or correct your personal information
Opt‑Out: unsubscribe from marketing emails via the link in any newsletter
Cookie Controls: adjust your browser settings to block or delete cookies
Data Deletion: request erasure of your data, subject to legal obligations

6. Data Security

We implement industry standard technical and organizational safeguards, including encryption, firewalls, and access controls. However, no internet transmission is 100 % secure. Please notify us immediately of any suspected breach.

7. International Transfers

Your information may be stored and processed in other countries. When we transfer data internationally, we use standard contractual safeguards to ensure adequate protection.

8. Children’s Privacy

Our Site and products are not intended for use by children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact privacy@alfa.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised date at the top and notify you of material changes via email or Site notice.

10. Contact Us

For questions or to exercise any of your privacy rights, please contact:

Email: privacy@alfa.com
Phone: +800 ALFA (2532)
Address: ALFA Renewable Solutions

Thank you for trusting ALFA with your personal information. We value your privacy and aim to keep your data safe and secure.